Privacy & GDPR
Effective Date: 29/12/2025
Welcome to PetHubble. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our app.
1. Who We Are
PetHubble is a digital pet record app that helps you track your pet’s health, manage vet visits, and store important documents.
The service is provided by PetHubble SARL, registered in France:
Registered address: 26 bis Chemin de Cornier, 33270 Floirac, France
SIREN: 995159894
SIRET: 99515989400014
PetHubble SARL acts as the data controller for the personal data processed through the app.
If you have any questions about this policy or how we handle your data, you can contact us at: contact@pethubble.com
2. What Data We Collect
We only collect the minimum data necessary to provide and improve our services. This includes:
From the app:
Pet data (name, age, breed, medical records, passport info)
User-provided notes or reminders
Appointment and vaccination dates
Uploaded files (e.g., vet documents or images)
Automatically collected:
Device type and version
Country or language setting
App usage analytics (anonymous)
3. Why We Collect Your Data
We collect this data to:
Allow you to store and manage your pet’s health records
Send reminders for vet visits and medication
Improve app features and user experience
Ensure data security and prevent abuse
4. Data Storage and Security
Your data is securely stored on third-party hosting and database providers and protected using encryption and access controls.
We do not sell or share your data with advertisers or third parties for their own marketing.
5. Legal Basis for Processing (GDPR)
We process your data based on:
Your consent (when creating an account or uploading data)
Legitimate interest (to improve our app and services)
Performance of a contract (to provide the core features of the app you signed up for)
Email and Notification Communications
We may contact you by email or in-app notifications to:
Confirm your account and manage login or security (e.g. password reset, verification codes).
Send service-related messages (e.g. reminders you configure, changes to our terms or policies, technical or security notices).
Share optional news and tips about PetHubble or new features.
Service-related and security messages are necessary to operate the app and are sent on the basis of our legitimate interest or performance of a contract.
Marketing or optional communications are sent based on your consent, and you can unsubscribe at any time using the link in the email or by contacting us at contact@pethubble.com.
6. Legal Basis and Purposes
Core features of the app (account creation, pet profiles, document storage, reminders you configure): processed as necessary for the performance of a contract between you and PetHubble (providing the app and its features).
Security, fraud prevention, and basic service improvement (e.g., technical logs, crash reports): processed based on our legitimate interest in keeping the service secure, stable, and improving its performance.
Marketing communications, optional analytics or non-essential tracking: processed only with your consent, which you can withdraw at any time in the app settings or by contacting us.
7. Data Retention
Account and pet data: We keep your account information and pet data for as long as your account is active. If you delete your account, we delete or anonymise your data within 12 months.
Backups: Backup copies of the database are retained for up to 12 months before being automatically overwritten.
Logs and analytics: Technical logs and analytics data are kept for up to 12 months for security, troubleshooting, and usage analysis, then deleted or anonymised.
8. Children and Minors
PetHubble is intended for adult users. We do not knowingly collect personal data directly from children. If you believe that a child’s personal data has been provided to us inappropriately, please contact us at contact@pethubble.com so we can review and delete it where appropriate.
9. Third-Party Services
We may use GDPR-compliant services (like analytics or crash reporting) to improve the app. These tools do not collect personally identifiable pet or user data beyond what is necessary to provide their services.
Hosting / DB provider details (to be updated before launch)
Provider name
Country / region (EU, US, etc.)
Short description of what they process (hosting, logs, notifications, payments, AI, etc.)
10. Data Transfers Outside the EU
If data is transferred outside the EU (e.g., servers hosted abroad), it is protected by standard contractual clauses or similar safeguards.
11. Your GDPR Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data. You can delete your account directly in the app settings, and your data will be deleted or anonymised within 12 months. Or you can visit the Data Deletion Page and request your data be deleted.
Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format to transfer to another service.
Right to Object: You can object to certain types of processing, such as processing based on legitimate interest or for direct marketing purposes.
Right to Restrict Processing: You can ask us to temporarily limit how we use your data in certain circumstances.
Right to Withdraw Consent: Where we process your data based on consent (e.g., marketing communications, optional analytics), you can withdraw that consent at any time through the app settings or by contacting us.
Right to Lodge a Complaint: If you believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority. In France, this is the CNIL (Commission Nationale de l'Informatique et des Libertés) at www.cnil.fr.
To exercise any of these rights, please contact us at contact@pethubble.com. We will respond to your request within one month.
12. Changes to This Policy
We may update this policy to reflect app changes or legal requirements. We’ll notify you in-app or via email.
12. Contact Us
For questions about this policy, email: contact@pethubble.com
To request to have your data deleted please visit our Data Deletion Page
